Privacy Policy

Prune IO, LLC (DBA PleaseStart) ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use the PleaseStart platform.

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Listing Information: Vehicle details, photos, service records, and descriptions
• Communications: Messages with us or other users through the Platform
• Payment Information: Processed by third-party payment processors (we do not store full payment card details)
• Identity Verification: Government-issued ID, address verification documents
• Profile Information: Optional information like profile photo and bio

2.2 Automatically Collected Information

When you access or use our Platform, we automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages viewed, time spent, search queries, listings viewed, clicks
• Location Data: IP address, approximate geographic location based on IP address
• Log Data: Access times, pages requested, referring URLs, error logs
• Cookies and Similar Technologies: See Section 10 for details

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• OAuth Providers: When you sign in with Google, Facebook, or Apple, we receive basic profile information
• Vehicle History Services: Carfax, AutoCheck, and similar services provide vehicle history reports
• Background Check Services: For dealer verification, we may obtain background check information
• Analytics Providers: Information about how you interact with our Platform
• Service Partners: Photographers, inspectors, and other partners may provide information related to services

We use the information we collect to:

We may share your information with:

Other Users

When you create a listing or communicate with other users, certain information becomes visible to facilitate transactions.

Service Providers

• Payment processors (Stripe)
• Cloud hosting providers (AWS)
• Email service providers
• Analytics providers (Google Analytics)
• Customer support tools
• Fraud prevention services

Legal Requirements

We may disclose information if required by law or to protect rights, property, or safety.

Business Transfers

Your information may be transferred as part of a merger, acquisition, or sale of assets.

Access and Portability

Request a copy of your personal information by emailing privacy@pleasestart.com.

Correction

Update your account information at any time through your account settings.

Deletion

Request deletion of your account and personal information. We may retain certain information as required by law.

Opt-Out Choices

• Marketing: Click "unsubscribe" in any marketing email
• Cookies: Adjust your browser settings (see Section 10)
• Do Not Sell: Email privacy@pleasestart.com

California Residents (CCPA)

European Residents (GDPR)

If you are in the EEA, you have additional rights including access, rectification, erasure, restriction, portability, and the right to object.

We retain your information as long as necessary for business purposes or legal requirements:

We implement administrative, technical, and physical safeguards to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Secure Password Hashing: bcrypt for password protection
• Access Controls: Role-based access control and multi-factor authentication
• Security Assessments: Regular vulnerability scanning
• Incident Response: Breach notification procedures in place
• Continuous Monitoring: 24/7 monitoring for security threats

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at privacy@pleasestart.com.

Your information may be transferred to and processed in the United States. When we transfer your information, we take steps to protect it in accordance with applicable law.

We use cookies and similar tracking technologies for authentication, preferences, analytics, and advertising. See our Cookie Policy for full details.

The Platform may contain links to third-party websites we do not control. We encourage you to review their privacy policies before providing information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy, updating the date, and sending an email for significant changes.